Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.
Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Provider of Call Center recording and quality audit solutions.
Global providers of call center solutions including voice, text, chat and social multi-channel support.
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Providers of multi-channel cloud contact center software
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.
Providers of contact center software native to Skype for Business
Provides software for agent monitoring and call recording.
Offers monitoring and agent evaluation software.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Offers predictive dialing, telemarketing and call center software solutions.
EasyCall Cloud is online call center and CRM software for telemarketing and telesales.
Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Contact center voice, screen, call recording and monitoring software solutions.
Producer of customer call center and telephony integration software.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Call accounting software systems for the general or professional business or the Hospitality industry.
Provides a range of voice recording applications based upon the Microsoft platform.
Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.
Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Offers a range of call center software tools for forecasting and staffing.
Presence Technology offer a suite of modular multi-channel software solutions for call centers.
Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.
Do Not Call list compliance scrubbing software for Windows and iPhone.
Web based customer service assessment and benchmarking tool.
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
TixTime scheduling, time and attendance, and employee management for contact centers.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Offers a range of call center software products, including predictive dialers and sms management solutions.
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
EasyCall Cloud is online call center and CRM software for telemarketing and telesales.
Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.
Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.
Presence Technology offer a suite of modular multi-channel software solutions for call centers.
Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.
Providers of contact center software native to Skype for Business
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.
Global providers of call center solutions including voice, text, chat and social multi-channel support.
TixTime scheduling, time and attendance, and employee management for contact centers.
Providers of multi-channel cloud contact center software
Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.
Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.
DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.
Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.
Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.
Web based customer service assessment and benchmarking tool.
Producer of customer call center and telephony integration software.
Do Not Call list compliance scrubbing software for Windows and iPhone.
Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
Provides a range of voice recording applications based upon the Microsoft platform.
Call accounting software systems for the general or professional business or the Hospitality industry.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Provides software for agent monitoring and call recording.
Offers a range of call center software products, including predictive dialers and sms management solutions.
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Offers a range of call center software tools for forecasting and staffing.
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Contact center voice, screen, call recording and monitoring software solutions.
Offers monitoring and agent evaluation software.
Offers predictive dialing, telemarketing and call center software solutions.
Provider of Call Center recording and quality audit solutions.
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October 7, 2023 at 6:25:10 UTC
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- Recently edited by merlin1
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