Mystery shopping is a service provided to businesses to give them feedback on the quality of their services, businesses, websites and/or personnel. Generally this is done by employing persons who visit the business, conduct transactions, and then provide a report on their experiences. Services should involve some kind of interpersonal contact, customarily in-person or by telephone. Web-only mystery shopping is a possibility as well.
This category is NOT for sites which essentially sell a list of mystery shopping companies or otherwise claim to have some "secret" to success as a mystery shopper for the right price.
More information
Related categories 5
Sites 68
Provider of mystery shopper programs and secret shopping services.
San Diego, California based company providing various secret shopper programs.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Specialist business evaluations by mystery shoppers, service measurements and analysis.
Amusement park mystery shopping. Online application.
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
Offers mystery and secret shopper services, including online surveys and reporting.
Business and retail on-site, telephone and customer feedback secret shopper services.
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Providing mystery shopping services in the United States.
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
An independent customer service monitoring company which provides evaluation of customer service.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Services offered, staff, contact details, and shopper application.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Secret shopping services used by the retail, restaurant and rental housing industry.
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits, analytics and insights.
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Description of the company and services offered. Apply online to be a shopper.
Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
Offers surveys to check how customers do see shops, hospitals and theaters.
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery shopping and customer service training and consultancy services. UK.
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Offers a variety of mystery shopping services.
Restaurant, apartment and retail mystery shops. On line shopper application.
Services include mystery shops, site inspections, and phone surveys.
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
Mystery Shopping services. Customer Service Feedback. Online application.
UK-based telephone and video mystery shopping services.
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Specialists of network assessments.
Video mystery shopping.
Shopper evaluations, surveys and audits. Apply online.
Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Retail, service, hospitality and call center mystery shopping.
Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Full service mystery shopping solutions. Apply online.
Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Provides mystery shopping services to a variety of industries throughout the United States.
Provides a solution for keeping on top of the front line.
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
Australian mystery shopping organization.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
(May 28, 2002)
Customer experience management company providing mystery shopping, customer satisfaction surveys, contact center services, social media analysis, audits, analytics and insights.
Shopper evaluations, surveys and audits. Apply online.
Offers surveys to check how customers do see shops, hospitals and theaters.
Mystery shopping and secret shopper services: online surveys and reporting customized quality and service evaluation programs to restaurant, hospitality and retail companies.
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
Services offered, staff, contact details, and shopper application.
Trade association representing the customer experience metrics (mystery shopping) industry throughout North America.
Providers of mystery shopping, process improvement, e-solutions and benchmarking studies in the Middle East.
Mystery shopping programs provide a detailed competitive analysis. Digital and on-site evaluations.
Video mystery shopping.
San Diego, California based company providing various secret shopper programs.
Provides business intelligence by way of mystery shopping and customer satisfaction research and insight, for the retail, hospitality and leisure sectors.
Specialist business evaluations by mystery shoppers, service measurements and analysis.
Offers mystery and secret shopper services, including online surveys and reporting.
Monitoring customer service performance and employee honesty in a broad range of industries (Hotels, Restaurants/Bars, Retail).
Nationwide mystery shopping and secret shopping solutions to more than 25 industries. Services include on site, video, telephone, and web. Online reporting system.
Mystery shopping solutions, marketing research and secret mystery shoppers. Also retail observation and restaurant evaluation.
Providing mystery shopping services in the United States.
Provides a solution for keeping on top of the front line.
Services include customer satisfaction measurement, competitor intelligence, compliance and integrity audits, and customer surveys. Covers Canada and the U.S.A.
Provider of mystery shopper programs and secret shopping services.
A boutique mystery shopping company. Areas of specialization, pricing, and contacts.
An independent customer service monitoring company which provides evaluation of customer service.
Services include mystery shopping, satisfaction surveys, and retail audit. Also website usability testing.
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
Offers mystery shopping for retail, leisure and tourism sectors. List of services, profile and contacts.
Full service mystery shopping company providing on-line reporting for customer service evaluation.
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
UK-based telephone and video mystery shopping services.
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
Provides customized mystery shopping services for automotive dealerships, retail locations, restaurants, hotels and apartments, telephone programs, and customer service evaluation.
Mystery shopping, quality research, and consultancy services. Company profile, locations and contacts.
Description of the company and services offered. Apply online to be a shopper.
Services include mystery shops, site inspections, and phone surveys.
Retail, service, hospitality and call center mystery shopping.
Offers a variety of mystery shopping services.
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
Restaurant, apartment and retail mystery shops. On line shopper application.
Australian mystery shopping organization.
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
Provides mystery shopping and customer satisfaction measurement services. News archive, and monthly newsletter.
Mystery Shopping services. Customer Service Feedback. Online application.
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
Secret shopping services used by the retail, restaurant and rental housing industry.
Providers of mystery shopping services. Also customer experience evaluation and international benchmarking. Company profile, locations, contacts and Online shopper application.
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
Provides mystery shopping services to a variety of industries throughout the United States.
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
Amusement park mystery shopping. Online application.
Full service mystery shopping solutions. Apply online.
Specialists of network assessments.
Business and retail on-site, telephone and customer feedback secret shopper services.
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
Mystery shopping and customer service training and consultancy services. UK.
Offering mystery shopping and merchandising compliance evaluations. Also consumer research and training services.
Offering traditional, audio, and video mystery shopping, and market research. Also training training programs.
Article about Shoppers who spy on those who serve, amateur detectives rate firms on everything from cleanliness to customer service.
(May 28, 2002)
Other languages 1
Last update:
October 8, 2023 at 7:15:09 UTC
Check out
Regional: Europe: United Kingdom: England: London: Kensington and Chelsea: Business and Economy: Property
- Recently edited by merlin1
- Recently edited by merlin1